Late Deliveries and Churn

The hypothesis is that late deliveries cause customer churn. But you can't randomly assign late deliveries — you need to find a clever identification strategy to prove or disprove the causal relationship and size the business impact.

Skills tested

Interview stages

• 1Design the identification strategy
• 2Isolate the causal effect
• 3Size the business impact

What you'll get back

After the session, you'll receive a detailed AI-generated debrief with stage-by-stage ratings (Strong / Developing / Weak), a signal coverage map showing which key points you hit, specific feedback on your reasoning and communication, and a reference response for comparison.